Refund policy

30-Day Return Policy

To request an eligible return, contact us within 30 days after your order is delivered.

For returns due to a change of mind or other non-defective reasons, the product must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.

For quality-related claims, opening the packaging or trying the product does not, by itself, disqualify your claim from review. Eligibility and the appropriate resolution will be assessed under our applicable return and warranty terms.

To request a return, contact us at support@ansnetratale.com before sending the product back. Returns sent without prior authorization may not be accepted. After your request is approved, we will provide the applicable U.S. warehouse return address and return instructions.

Return Shipping

For returns due to a change of mind or other non-defective reasons, customers are responsible for return shipping costs and for arranging the return shipment. Original shipping charges, if any, are non-refundable.

If the product is defective, damaged on arrival, or incorrect, ANS will cover the reasonable return shipping cost or provide another appropriate solution.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible, preferably within 7 days, if the product arrives damaged, defective, or incorrect. This is a recommendation for prompt reporting, not a cutoff for accepting claims. Requests received after 7 days will still be reviewed under our applicable return and warranty terms. Please include your order number and clear photos or videos showing the issue.

After verification, we may provide a replacement, repair, or full refund at no additional cost, depending on the circumstances.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different color or product, please return the eligible item for a refund and place a new order.

Refunds

After we receive your returned product, we will inspect it within 1-3 business days to determine whether it meets our return requirements and notify you whether your refund is approved.

Once approved, we will initiate your refund to the original payment method within 1-2 business days. For eligible returns, the total time from receipt of the returned product to initiating the refund will not exceed 5 business days, including inspection.

For both return inspections and refund processing, business days are Monday through Friday, excluding U.S. public holidays.

Your bank or payment provider may require additional time to post the refund after we initiate it.

For PayPal payments, posting time after we issue a refund depends on the original funding method: PayPal balance usually the same day; debit cards or bank accounts usually within 5 business days, with some refunds taking up to 30 days; credit cards may take 1-2 billing cycles. These PayPal, bank, and card-issuer timeframes are additional to our refund-initiation period. See PayPal's refund tracking guidance.

No restocking fee is charged for eligible returns.

Order Cancellations

To request an order cancellation, contact us as soon as possible before your package is handed over to the delivery carrier. We will confirm whether cancellation is still possible. Once the package has been handed over to the carrier, we cannot intercept the shipment or cancel the order. Please refer to our Return & Refund Policy for eligible returns.

One-Year Limited Warranty

Eligible F22 and F12 products purchased directly from this website include a one-year limited seller warranty covering verified defects in materials or workmanship under normal intended use. The warranty does not cover accidental damage, misuse, unauthorized modification, normal wear and tear, or damage caused by improper charging, storage, or handling.

Contact

For return, refund, or warranty assistance, contact:

support@ansnetratale.com